FAQs

How will I know when my order has shipped?

Answer
  1. When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.

  2. Orders are shipped between 1-2 business days after the order date using USPS Priority Mail. Small size items (weighting less than 1 lb) are shipped using USPS First Class Mail with an average transit time of 1-5 days.

When do you ship Injera Bread?

Answer
  • INJERA orders are shipped weekly on TUESDAY and WEDNESDAY using USPS Priority Mail and arrives within 2-3 business days.
  • During Summer (June - August): Injera bread will be shipped in an insulated package with cold gel packs to maintain cool temperature during shipping.
 
How long does Injera bread stays fresh?
Answer
  • ​Injera is a perishable item and must be given extra care. Generally, Injera stays fresh at room temperature 7-9 days but it's BEST kept in a refrigerator (can last up to 21 days). You can also store Injera bread in a freezer (lasts up to 3 months). To unthaw, leave it at room temperature or defrost it. After unthaw, place it in a microwave for 45 - 60 seconds until it becomes soft.

  • When warming Injera in microwave, the BEST way to get the softness is to wrap the Injera in a clean cloth and placing it in microwave for 45-60 seconds.

  • ​Similar to other breads, when you see white/gray spots, it means, Injera has spoiled so discard.

How do you apply a coupon code​?

Answer
  • ​Once you add an item to your cart, click Apply Coupon Code above the item total

  • Enter the coupon code and click Apply

  • The coupon discount will adjust your order total

 

What is your privacy policy?

Answer
  • ​We promise we will never sell or give out any information you provide us, to anyone. No one wants a spam clogged inbox (including us).

Is my credit card information protected?

Answer
  • ​Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.